Client Success Charity

World Animal Protection

Elovate supports World Animal Protection with a wide range of charity services.

World Animal Protection has worked successfully with Elovate since 2019. Over the years, we have supported them with a variety of response handling services, including:

  • Secure, compliant banking of Raffles and Direct Mail appeals
  • Thanking services (sending out thank you letters and welcome packs)
  • Direct Debit processing
  • Processing all aspects of Virtual Gifts
  • Contact Centre services for the online shop

On top of this, we provide fulfilment solutions which have been specifically tailored to suit World Animal Protection’s small trading shop. This has included storing items and picking, packing, and dispatching orders efficiently from the online shop in a compliant manner.

CRM Support

World Animal Protection can process donations in-house using Elovate’s CRM system, saving them from implementing or supporting their own. The CRM is very user-friendly, it’s easy to train staff how to use it, and it gives the charity quick access to scanned documents of everything Elovate has processed.

At Elovate, we’re always investing in our technology, so we listen to World Animal Protection’s (and any other organisation’s) suggestions for improvements to our CRM and implement them.

A Close Working Relationship

Elovate provides all our clients with a dedicated and proactive account manager. In the case of World Animal Protection, they have enjoyed a great relationship with their account manager at Elovate and can clearly see that we are experienced at dealing with third sector organisations and their specific requirements.

We keep in close contact with World Animal Protection with fortnightly meetings. Whilst there have been mistakes along the way, the charity has recognised that we are always very keen to rectify these, and we work together to implement changes where necessary.

“We confirm that we have received excellent service levels from Elovate for the past couple of years and we would not hesitate to recommend their charity response and charity trading fulfilment services to other charities and fundraisers in the third sector.”

– World Animal Protection

Back to Stories