Client Success Charity


Elovate is committed to growing long term relationships with clients like RNIB.

We are not in it for the short term! Like any organisation, we have the occasional client give us notice and go on to pastures new. Thankfully this is very rare – we can count the number of occurrences of this over the last five years on the fingers of one hand. We would need to borrow the fingers and toes of several people to count the number of new clients over that same period!

We are committed to growing long term relationships with our clients. This not only involves providing a quality service and building a good rapport but also, in almost every case, adding to and extending the range of services and products each client uses.

The Royal National Institute of Blind People (RNIB) is a very good example of this. RNIB first joined Elovate way back in 2008. At the time, their requirement was a simple page to allow supporters to donate by card or set up an online direct debit. Well, that’s no longer the case!

Comprehensive Charity Services

The services we provide to RNIB have grown to include:

  • General donations – cash & regular giving (DD sign-up)
  • Campaign and appeal-specific donations
  • Raffle ticket sales
  • Lottery DD sign-ups
  • PayPal, ApplePay, recurring card payments
  • Event management
  • Gift Aid and GDPR admin
  • Third-party integrations: fulfilment, door to door, etc.
  • Automated scheduled reporting
  • Donate by text follow-up services
  • Numerous ad hoc projects
  • Offline donations and raffle sales
  • …and much more

This is just one example of how we adapt and enhance our service offerings, working with our clients in order to meet your requirements.

Back to Stories