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Peak season and important dates!

We’re bang in the middle of the year’s busiest period for both our charity and eCommerce clients.

So we’re sharing an update on how we’re adapting our work to meet your needs during this demanding time.

For our eCommerce customers, we know that Black Friday and Cyber Monday are crucial sales periods for your businesses. For our charity customers, we understand how vital it is for you to engage with your supporters in the lead up to the festive period.

Increasing capacity

We’re expecting our client volumes to increase by up to 90%, so we’ve taken several steps to ensure we continue to provide you with the best possible service during Peak season.

We’ve temporarily expanded our team with 80 new positions to provide extra support until the end of 2023. We’ve also extended our warehouse shifts to run from 6am to 8pm on weekdays, and added new weekend shifts.  You may also notice an increase in contact from our Client Services Team, which is busy making calls to help campaigns run as smoothly as possible. 

What can you do?

With such an increase in volumes, it’s important that we receive your campaign forecasts as early as possible and that these are updated with any new projected figures regularly.

These updates help us plan our warehouse and pack fulfilment resourcing, meaning we can stay one step ahead of your needs.

Please do stay in touch with your Client Managers with your forecasts, or if there’s anything else we can help you with.

Seasonal opening hours

Our Christmas deadlines and opening hours for the Christmas and New Year period are below.

Please note that for delivery before Christmas Day in the UK, we need to receive your orders by 4pm on 15th December 2023 at the latest.

Warehouse – Goods In
  • 22nd December, open 7am – 12pm
  • Closed Bank Holidays, also 25th – 26th December
  • Deliveries received 08:00-16:00 on 27th – 29th December
  • 29th December, open 7am – 12pm
  • Business as usual from 2nd January
Warehouse – Production
  • 22nd December, working 7am – 12pm
  • Closed Bank Holidays and 25th – 26th December
  • Normal cut-off applies 27th – 29th December
  • 29th December, open 7am until 2pm
  • Business as usual from 2nd January
Office / Charity Response Service
  • Business as usual except during national Bank Holidays and weekends

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