Client Success Charity

Orbis UK

Elovate helps Orbis UK move to our managed bureau service seamlessly.

Over the years we have helped many clients move their existing service into our hosted and managed service. The reasons for this can be many and varied:

  • The current service is being run internally and the manpower, software, licences, and time needed to ensure successful running are becoming prohibitive and expensive.
  • It is already being outsourced to a different external provider bureau and it’s time for a change.
  • It has outgrown the original solution and now needs a completely new approach.

Whatever the reason, we can provide the solution.

Orbis UK is a typical example. Early in 2020 they, along with their web design agency Electric Putty (EP), approached Elovate as they were looking to implement a new website and were taking the opportunity to review their current online donation processes. Clearly, they were impressed by our response to the enquiry, as they commissioned us to work alongside EP to develop and implement the donation pages of their new website.

A Quick Change of Bureau

At the time, Orbis UK’s Direct Debit service was being managed by a third-party bureau. So, in addition to hosting the donation pages, Elovate put a plan together to organise the migration of their existing DDs from the old bureau to our proven and efficient managed bureau service.

We dealt with the paperwork and liaised with all parties to ensure a smooth and on-time transfer with no break in claim schedules. Supporters were unaffected and didn’t even know that a change of bureau had taken place.

Painless Payments

Orbis UK’s old credit/debit card processing function was cumbersome and inflexible, so that also had to be enhanced.

We worked with our payment partner, Global Payments, to set up a new merchant account and gateway that was more suited to their needs. Donations can now be processed online and offline and other options, such as PayPal, have been seamlessly integrated, allowing for much better and more customised reporting.

All in One Place

All services can now be managed and administered from one application: the CGHub. Orbis UK no longer needs to access several different systems in order to find out what has been going on. The improvements are extensive, and the icing on the cake is that charges across all aspects of the new services are now less than what they were previously paying!

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