Contact Centre.

We are your perfect charity partner – for us, it’s personal. We deliver our Contact Centre services with empathy and a smile.

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Your Contact Centre partner.

Welcome to our 80-seat award-winning Inbound Contact Centre, powered by the latest technology along with a friendly team of highly trained charity experts. We’ve worked with countless charity clients of all sizes for many years.

Elovate will support you with those time-consuming but critical administrative tasks, insights, inbound calls, and work overflows, allowing you to focus on increasing your charity’s impact instead. We also empower your supporters with choice, allowing them to interact with you across multiple channels.

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Contact Centre Support

Let us take some of the strain, support your supporters, and help your charity to thrive.

Communications

Our Contact Centre team can support your charity by offering:

  • Trusted multichannel communications (phone, email, live chat, sms and social channels)
  • Managing emergency appeals, including appeal SLA with specialist response team at Elovate
  • Continued investment to strengthen interactions with supporters
  • Full visibility, giving you confidence in everything we do
  • Dedicated and Group teams for work overflows
  • Day-to-day response handling, payment processing and call handling

Let us take the strain when you need us, whether this is for long-term, short-term, or one-off campaigns. We’ll deliver bespoke services for your charity, so you receive only as much support as you need.

24/7 Support

At Elovate, we understand that people in the not-for-profit sector work long, stressful hours, often multitasking to get jobs done.

We know how overwhelming this can become, particularly during peak times and major campaigns, so we provide the option for you to relieve the burden.

Supporting our valued charity clients 7 days a week comes as standard with Elovate. We are open 8am-8pm Saturday-Saturday, 9am-6pm Sunday, and we have the capacity to work 24 hours if required.

Expert Staff

We understand that your organisation needs a personal, empathetic service that puts your supporters first every step of the way.

From providing day-to-day assistance with calls, voicemails, emails and more, to handling a TV/DRTV/Radio campaign for your charity, our experienced Contact Centre team will make the process painless and seamless for you.

Our friendly Yorkshire staff will give your supporters a pleasant and memorable experience, helping your charity increase its impact by delivering services with empathy and a smile.

Technology

At Elovate, we’re driven by technology. We take an omnichannel approach, providing a holistic view of all supporter communications.

Through our technology, we can track communications with a single supporter across multiple channels, whether we’re communicating via web chat or picking up the phone.

Not only does this free your supporters to communicate with your charity however they like, but it also reduces duplicated workloads and ensures our Contact Centre team have all the information they need in real time.

Why Elovate?

Not only can we provide competitive prices, quality assurance guaranteed and compliance as standard, but we can also deliver a best-in-class service. We were voted best for call handling contact centre services in Global 100, 2022.

Elovate is driven by technology, paired with a human touch. You’ll have a dedicated account manager taking care of your charity and making sure you are fully supported. Truly, we are your perfect charity partner!

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